– We
provide a quality service in compliance with both national and international
standards and regulations at every stage of health care.
– We receive, monitor and
evaluate feedback from our patients, employees and processes. As a result of
these evaluations, we identify areas of weakness and improvement, and we accept
and undertake to establish a better quality management system by making
continuous improvements for our patients, employees and hospital.
– We closely follow the
technological and medical developments in the health sector and apply these
developments in our treatment processes by adhering to deontological principles
and protecting patient privacy.
– We provide quality and
accessible healthcare services to all patients / patient relatives with an
approach that respects ethical principles, attaches importance to patient
safety and patient satisfaction.
Customer
Satisfaction Policy;
As Trakyadent Oral and Dental Health Group;
– We
closely follow the technological developments in the dental field and aim to
ensure the satisfaction of our patients by using these developments in the
treatment of our patients within the limits of ethical values and legal
legislation.
– We see every feedback from
our patients as an opportunity for us to improve, we evaluate these feedbacks
objectively and make the necessary improvements. We respond to our patients’
feedbacks in a timely manner and make them feel valued.
– From senior management to
physician assistants, from dentists to patient registration staff, all
employees of the institution are happy to strive for quality and
satisfaction-oriented service.
Complaint
Management Policy;
–
Requests from our patients are first evaluated by our Public Relations
Specialist.
–
Regarding these requests, our patients are called by our Public Relations
Specialist within 24 hours and more detailed information is obtained.
– As a result of the feedback
received, our Public Relations Specialist coordinates with the necessary
departments and persons to resolve the patient’s requests.
– Within 5 working days at the
latest, the patient who made the request is returned to the patient and the
request is closed by ensuring the patient’s satisfaction. In case the patient
is not satisfied, the request will be shared with the senior management and
will be returned within 48 hours.
– In case the request cannot
be closed, the senior management is informed about the issue. Additional
activities to be carried out are determined and implemented.
– It is aimed to ensure
satisfaction by informing the patient about the latest situation.